Jeers! A shopping exerience review

Last post I gave some reviews to people who when above and beyond to provide a wonderful customer experience. Now I have experienced a rudeness I have never before experienced as a shopper. I was told by a Ross Store Employee that she was not part of customer service and didn't need to stand there and listen to the customer's smart remarks.

I'll back up a bit to give you the full experience. I don't normally shop at Ross, it's not a place I usually think of and they don't normally have anything I like in my size. I only went because I was given a gift card as a Christmas present a few years ago and it still had $50 on it. I was hoping to find maybe a blouse or 2 for work and a new pair of shoes. Again I didn't find anything clothes wise that I liked. I did find a pair of shoes and a nice handbag. My husband found a Faberware 6 inch cleaver for $6.99. I went to the front with my purchases and my husband went to wait outside because he doesn't like crowds and the line wasn't long it just wasn't moving.

They had 2 lanes open. Both were slow, it turned out one was waiting for a manager to respond to get change to finish a transaction. The other was just slow. Now the lady in front of me seemed to have the same idea I had and didn't want to commit to either lane, directly next to each other, until we saw one actually move. The slow lane kept saying that she was open and we could stand in her lane because she was "confusing people" on how the lines worked.

Eventually, the lady in front of me went to the "slow lane" other lane still waiting to even ask for change (10 minutes have elapsed at this time and I was only 3rd in line), the slow lane cashier proceeded to scold the lady about not committing to a lane. The lady gently said she didn't want to chose just yet and she was waiting like at a bank to see which lane opened first before she made her choice. The cashier said "this isn't a bank this is Ross and that's not how it works here" The lady finished her transaction and went and complained to the manager. The cashier started bitching loudly to the other cashier about customer complaining. I said to her quietly, that she was rude to her by assuming she didn't know how a line worked and that both lanes were moving slowly, no one was inconvienced by waiting to choose the open lane. She then went off on me about how she wasn't part of customer service and didn't need to listen to customer's smart remarks.

I told her she was most certainly part of customer service because her service was to ring up my transaction that was part of the sales that was employing her. And possibly if she didn't feel that she should interact with the public maybe she should find a different position. She went on to "school" me about what was and wasn't part of her job and that it was not to listen to stupid customers. At this point I told her to have a very nice day and I went to find a manager.

This store manager could not be found but I found someone who claimed was a manager as well just part of the warehouse management. I told him my experience and that the other customer had also complained about her "special treatment" by this cashier. I truly don't expect much when it comes to helpful service. I don't even expect pleasant. I would prefer to be completely ignored and just have the total pointed at on the register than told that I had smart remarks or that I was a stupid customer.

I still have $9.50 on that gift card. I'm conflicted about if I'll bother using it. On one hand, I hate to waste the money. On the other I really never want to go there again. I will tell anyone who listens Ross Stores they may dress you for less but the cost savings come at the cost of being treated poorly and rudely.

Reviews

I want to send some good reviews out there for some wonderful people, services and experiences I've had recently.

The first one is for the Blue Cafe in Downingtown, PA. I had my wedding here a few months ago and it was a wonderful experience. The owners worked with my now husband and I about getting everything just the way I wanted it.



The Blue Cafe in Downingtown is a fabulous breakfast and lunch bistro. They have inspired entrees, soups and salads. They make an amazing Chai Latte. If you are ever in Chester County, Pennsylvania stop by the Blue Cafe.

I also want to thank my Photographer, Bridget Armbrust. Bridget did an amazing job and truly captured the spirit of the day. My colors were Pink, Orange and Blue she did an amazing job of showing the vibrant colors of the day! Check out her website we are in the wedding gallery!

Have a super day everyone!

Why did I teach them to talk?

I have two children. The oldest is my 14 year old daughter and my youngest is my 11 year old son. They are either best friends and giggle their fools heads off or they bicker. It's the bickering that I can't stand. They bicker about anything. Right now I'm listening to them bicker about who does more chores and who does them right. I had to ask them to stop bickering long enough to wish my mother a happy birthday.

It's days like today that I wonder why did I delight so much in teaching them to talk and form sentences? When they were cooing and babbling infants just formulating syllable patterns it was just so cute. Now they don't stop talking. The older one talks or rather texts all day long. Thankfully, we have unlimited texting but goodness that number on the bill summary is high.

My son talks at everyone. And just doesn't stop talking. He is a little expert on dinosaurs, pokemon, bakugan, and beyblades, He also will talk at great lengths about Greek myths and mythical creatures. I really do cherish how smart he is and how much he reads but sometimes I just want some quiet. And what would really wow me is if he would every once in a while give me a real opinion from himself and not what he read. Some of these symptoms are why I thought he had Aspberger's. But according to the doctor's it's AD/HD.I'm never sure how I feel about that diagnosis. But the therapies and meds help. Ultimately, he feels better about himself because he is able to control himself during school.

I suppose the real reason I taught them to talk was to hear them say, "I love you, Mommy". So it was a completely selfish reason I wanted them to talk and it's a completely selfish reason why I want them to stop. I guess what I'm struggling for is the balance. I don't have that yet.